We’re here to help, seven days a week.
Questions about an order, a replacement or a bigger campaign? Real people answer, usually in under five minutes.
Email support
Order questions, replacements and refunds: support@omniratings.uk
Send an email Replies in under 1 hourLive chat
Fastest way to reach a real person, 7 days a week.
Chat with us Usually under 5 minutesTrack an order
See every review in your order as it goes live.
Open order tracking Live, 24/7Agencies & multi-location
Agencies, franchises and bigger campaigns: partners@omniratings.uk
Email partnerships Replies within 1 working dayTell us how we can help.
Questions about an order, a replacement, a refund or a bigger campaign. A real person reads every message.
- Include your order ID if you have one. It starts with OR-.
- Never send us a password. We will never ask for one.
- Replacement and refund requests are usually sorted within a few hours.
Before you write.
The quickest answers to the questions we hear most.
Live chat usually answers in under 5 minutes and email within an hour, 7 days a week. Partnership requests are answered within one working day.
It is in your confirmation email and at the top of your order page. It starts with OR-, for example OR-20931.
You usually don’t need to. Replacements run automatically for 30 days. If you think one was missed, send us your order ID and we will check it.
Yes. If your order hasn’t started, you get a full refund. If it was only partly delivered, we refund the part that hasn’t gone live.