Privacy Policy

1. Who we are

Omni Ratings (“we”, “us”) provides online review services and free review tools at omniratings.uk. We are the controller of your personal data under the UK GDPR and the Data Protection Act 2018. Our details: [Registered company name, company number and registered office address].

2. Information we collect

We collect information you give us and information created when you use the site:

• Contact details: your email address and, if you choose to give it, your name
• Order details: the public listing link you provide, any notes about your business, the service and quantity you order, and your order history
• Payment details: processed by our payment partner. We receive confirmation of payment and limited details such as card type, never your full card number
• Support messages: anything you send us by chat or email
• Optional usage data: if you enable analytics in Cookie settings, we collect pages visited, device and browser type, and approximate country. Analytics does not use cookies

We never ask for, collect or store your passwords or login codes.

3. How and why we use your information

• To process, deliver, track and support your orders (performance of a contract)
• To send order confirmations, receipts and service updates (performance of a contract)
• To prevent fraud, abuse and chargebacks (legitimate interests)
• To keep records for tax and accounting (legal obligation)
• To improve our website and services through optional analytics (consent; disabled until you opt in)
• To send marketing emails, only if you’ve agreed (consent). You can unsubscribe at any time

4. How we share information

We do not sell your personal information. We share it only with:

• Our payment processor, to take payments and prevent fraud
• Service providers who host our website, send email and run our systems, under contracts that limit how they use your data
• Authorities, when the law requires it or to protect our rights and users
• A buyer or successor, if our business is sold or merged

Some providers may process data outside the UK. Where they do, we use appropriate safeguards such as the UK International Data Transfer Agreement.

5. Cookies and privacy settings

Clerk uses essential browser storage, including cookies, to keep sign-in and account sessions secure. We save your optional analytics choice in this browser. Analytics is off unless you enable it, uses no cookies, and can be changed at any time using Cookie settings in the footer.

6. How long we keep information

We keep order and payment records for as long as needed to provide the service and to meet tax obligations, usually 6 years. Support messages are kept for up to 2 years. You can ask us to delete your data sooner where the law allows.

7. Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you
• Have inaccurate data corrected
• Have your data erased in certain circumstances
• Restrict or object to certain processing
• Data portability
• Withdraw consent for marketing and optional analytics at any time

To make a request, email legal@omniratings.uk. We’ll respond within one month. If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ico.org.uk).

8. Security

We use encryption in transit, access controls and trusted providers to protect your information. No system is perfectly secure, but we work to protect your data and will tell you if a breach affects you, as the law requires.

9. Children

Our services are not intended for anyone under 18. We don’t knowingly collect information from children. If you believe a child has given us personal information, contact us and we’ll delete it.

10. Changes to this policy

We may update this policy from time to time. We’ll change the date at the top of the page, and for significant changes we’ll let customers know by email.