Free · Positive & negative reviews

Reply to every review with the right words.

Choose the star rating and tone, add a few details, and get thoughtful replies to positive and negative reviews you can post in a minute.

Star rating of the review

Tone

Replies to a positive review

  • Thank you so much, there! Reviews like yours make the whole team’s day. We can’t wait to see you again soon. The [your business] team

    134 characters

  • Hi there, what a lovely review, thank you! It means a lot that you took the time to share it. The [your business] team

    119 characters

  • there, thank you for the 5 stars! We’re already looking forward to your next visit. The [your business] team

    109 characters
Reply like a pro

Every reply is read by future customers.

Your replies aren’t just for the reviewer. They show everyone reading how you treat people.

01

Reply quickly

Aim to reply within a day or two. Fast replies show the business is active and listening.

02

Take bad reviews offline

Apologise, own what went wrong and give a direct way to sort it out. Never argue in public.

03

Keep it personal

Mention something specific from the review so the reply doesn’t look copied and pasted.

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FAQ

Review response generator questions, answered.

Ideally, yes. Thank people for good reviews and respond calmly to negative ones. Customers notice businesses that reply.

Google says responding to reviews shows you value customers. Replies can also add helpful detail about your services.

No. You can report reviews that break a platform’s policies, but you can’t remove a genuine review just because it’s negative.

Yes. No sign-up, no card and no limits.

Never. None of our tools ask for a password, and nobody from Omni Ratings ever will.

Next step

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Pair our free tools with a steady flow of new reviews, written in natural UK English and delivered at a believable pace.

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