Refund Policy

1. Orders that haven’t started

If delivery hasn’t begun, you can cancel and receive a full refund to your original payment method. Contact support with your order ID.

2. Orders we can’t complete

If we can’t deliver all or part of your order, for example because a listing can’t receive new reviews, we refund the undelivered part.

3. Orders that have been delivered

Once reviews have gone live, that part of the order can’t be refunded, because the service has been provided. If a review is removed afterwards, our 30 day replacement guarantee covers it.

We may not be able to refund or replace orders where:

• The listing was unpublished, deleted, merged or renamed during delivery
• The link provided was wrong
• The same listing was ordered from another provider at the same time

4. 30 day replacement guarantee

If any review we delivered is removed within 30 days of your order completing, we replace it at no cost. If you think a replacement was missed, send us your order ID.

5. Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law. If you are buying as a consumer, your right to cancel a service ends once you’ve asked us to start it and it has been fully performed.

6. How to request a refund

• Email support@omniratings.uk or use live chat
• Include your order ID (it starts with OR-) and the reason
• We reply within 24 hours and process approved refunds the same day

Your bank usually takes 3 to 10 working days to show the refund.

7. Chargebacks

Please contact us before disputing a charge with your bank. We can almost always resolve problems faster, and opening a dispute pauses any replacements on the order.